Questions about our products
What file formats can I upload?
JPG, TIFF for all other products. RAW files is not supported. These are, as the name suggests, still raw files that need to be processed with software. Save your processed files as a JPG or TIFF to upload them here.
What colour mode do you use?
We work in RGB colour mode. When processing your data, we therefore recommend the integration of RGB, as we print your art print in this colour mode.
How can I make sure that the colors of my print match those on my monitor?
We only work with calibrated monitors. So if you want to make sure that there aren't any color deviations in your prints, you would also have to have a calibrated monitor. But don't worry if you do not have a calibrated monitor: just send us a short email with your file attached to [email protected] and we'll have a look at it.
Do you offer any adjustments or a colour correction service?
We do not offer any adjustments or colour correction services on the order, we will print the file exactly as we have received them through the website. The colour and quality management of any image is your responsibility so please ensure that all files are in the correct colour profile. If you want to have your pictures in perfect quality, but you have no time or the necessary knowledge to edit the pictures yourself, please leave a message on “Remarks”. We will make professional adjust.
Questions about payment and shipping
How do I pay for my order?
At the moment you can pay by PayPal. All prices listed on the Website are in Hong Kong dollars.
Can I use a different shipping address?
Yes. While placing your order, you can enter a shipping address that is different from your billing address.
How long will my order take?
Average production + delivery timeframe will take between 5 to 7 business days, with frame mounting is around 7-10 business days.
Can I collect my order from Excellent Colour?
Yes, we offer a collection option at the checkout for any of our customers to collect their orders in our office at Wanchi on office hours.
What should I do if my order arrives and it is has been damaged?
If your order arrives and it is in a less than perfect condition, then we would ask that you take an image of the damage and email [email protected] this to us. Please could you also include your order number in the email along with a brief explanation of the damage. Once we have received your email, we will reply back to you as soon as possible and let you know what happens next.
Can I Cancel / make changes to my order?
Unfortunately, we are unable to edit or cancel orders once they have been submitted. As soon as you check out, your order date is entered into our production workflow and does not allow manual intervention. This process ensured high security so that all customer data is protected.